Watch: Patient Sent to Collections for Surgery She Never Had

January 4, 2023

Grace Elizabeth Elliott got a mysterious hospital bill for medical care she had never received. Even after the hospital acknowledged its error, a collection agency pursued Elliott for the debt.

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KHN Editor-in-Chief Elisabeth Rosenthal joins to talk about how difficult a clerical error can be to fix and how patients can respond if it happens to them.

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Watch: Patient Sent to Collections for Surgery She Never Had

January 4, 2023

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<h2>Watch: Patient Sent to Collections for Surgery She Never Had</h2>

<p>Grace Elizabeth Elliott got a mysterious hospital bill for medical care she had never received. Even after the hospital acknowledged its error, a collection agency pursued Elliott for the debt. </p>

<p>KHN Editor-in-Chief Elisabeth Rosenthal joins  to talk about how difficult a clerical error can be to fix and how patients can respond if it happens to them.</p>
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